Help & Info
Shipping Policy
At Loxcroft, we are committed to providing our customers with a smooth and efficient shipping experience. Below are the details regarding our shipping policy:
1. Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.
2. Shipping Methods: We offer a variety of shipping options to meet your needs. Standard shipping is available for all orders, with expedited options for those who need their items sooner.
3. Shipping Rates: Shipping costs are calculated at checkout based on the delivery method selected and the total weight of your order. We strive to keep our shipping rates affordable for all our customers.
4. Delivery Times: Delivery times vary depending on the shipping method chosen and the destination. Standard shipping usually takes 3-7 business days, while expedited shipping can take 1-3 business days.
5. International Shipping: We currently offer shipping to select international locations. Additional customs duties and taxes may apply depending on the destination.
6. Order Tracking: Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package's journey to your doorstep.
7. Issues with Shipping: If you experience any issues with your shipment, please contact our customer service team at contact@loxcroft.com, and we will be happy to assist you. Thank you for choosing Loxcroft!
We appreciate your business and look forward to serving you.
Refund Policy
Loxcroft, we are committed to ensuring your satisfaction with our products. If you are not entirely pleased with your purchase, our refund policy is here to help.
1. Eligibility for Refunds: Items can be returned within 30 days of the purchase date for a full refund. To qualify, items must be unused, in their original packaging, and in the same condition as when they were received.
2. Return Process: To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with a return authorization and detailed instructions on how to send your item back.
3. Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original method of payment.
4. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.
5. Exchanges: If you need to exchange an item for a different size or colour, please contact us within 30 days of purchase, and we will assist you with the exchange process.
6. UK Only: This refund policy is applicable only to orders shipped within the United Kingdom.Thank you for choosing Loxcroft Golf!
We appreciate your business and are here to help with any questions or concerns.